ZUPAN d.o.o., Celestrina 3, 2229 Malečnik, Slovenija
+386 (0)2 471 60 51

Cookies and privacy

Company Zupan d.o.o. is committed to protecting the privacy of our users. We will not provide third parties or companies with any information about our users, unless that is part of the service we offer you.


The use of cookies

Our site uses cookies. These are small files that often consist of a unique set of numbers and letters. The cookie itself does not collect information, but when read by the server along with the browser, it can be a help for website that allows you a friendlier and better use - so that you know when you return to our website, we will upload it on your computer. Cookies that we send you can only be read by our server, and we do not pass on the data collected by cookies to third parties and are protected under the Data Protection Act.


Urgently needed cookies

These cookies are essential and allow you to browse the website and use the features of the website. Without these cookies, the functionality of the site is not possible.

Cookie nameDescriptionExpiration
ASP.NET_SessionId It is used to distinguish one visitor from the other and to provide the basic functionality of the website. A cookie does not store any personal information about a visitor that could be identified. The cookie expires at the end of the session and is deleted when the visitor leaves the site and closes the browser.
MyCart It is used to store user basket data. 1 month (cookie doesn't exist when the cart is empty)
cu It is used to identify the logged in user and allows automatic login the next time the page is visited. 6 months (cookie is deleted when the user logs out)
These cookies do not store personal information about a visitor that could be identified.


Google Analytics

These cookies collect information about how visitors use a website (for example, which pages are most frequently viewed by visitors). They serve to distinguish between visitors and their count. All information collected through cookies is anonymous.

Cookie nameDescriptionExpiration
__utma Stores the number of visits and the time of the first, previous, and current visits. 2 years
__utmb, __utmc Used to determine after a while that the visitor is leaving the website - when he came to the website and when he left. __utmb: 30 minutes
__utmc: after the end of the session and will be deleted when the visitor leaves the site and closes the browser.
__utmz Stores information about whether the visitor came to the site through the search engine (and through the search keywords), via the link or without a previous page (directly from the popular links in the browser). 6 months
__utmv Keeps the variables of the visitor. The cookie expires at the end of the session and is deleted when the visitor leaves the site and closes the browser.
These cookies do not store personal information about a visitor that could be identified.

For more information about the Google Analytics privacy policy, click here.


Functional cookies

The site uses some cookies to customize your settings on a website and remembers them when you revisit the site.

Cookie nameDescriptionExpiration
__cacc A cookie will only be created if you agree to the use of cookies on the website and save this setting in order to provide you with further information and at the same time allow the use of cookies on the website. 1 year
These cookies do not store personal information about a visitor that could be identified.


Session-Cookies

These are session cookies that remember the settings of the current session (current visit). Session cookies did not store any personal information about the visitor and expire upon leaving the website.


Cookie settings

According to the Electronic Communications Act, the use of certain cookies requires the consent of the user. You can also change your decision to accept or decline cookies later.
Please note that some of the functions of the website may be affected if you refuse the use of cookies.





The control over cookies

You can also disable cookies in your browser. Normally this setting is changed in the menu Tools> Internet Options, the menu bar "Privacy" or "Security". Define what types of cookies you want to block.

You can delete cookies with the browser. Deleting is usually available in the tools under "Clear Browser Data" (usually you can also call the window with a combination of CTRL + Shift + DEL keys).


Protection of personal data of customers

This document provides information about what personal information is processed, in particular about our customers and users of our online store, or we process that information on the basis of a consent or other legal basis for which specific purpose we use it, to whom we use it and your rights in relation to the processing of your personal information.

When you use our services, we collect various types of information, such as your username and password, contact information and other settings. When you shop or open an account with us, we also process your first and last name, orders, and the information you provide in your account.
  • Identification information, including in particular the first and last name, username and password, as well as the VAT identification number, if you are a legal person;
  • Contact information that contains personal information that we can contact you with, including your email address, phone number, shipping address, account address
  • Your settings, which contain information about your account, in particular saved delivery addresses, profiles, message orders,
  • information about your orders, including, in particular, information about the items ordered and the method of payment, including the bank account number and complaints information;
We process your personal data in different situations for different purposes. When you visit the websites of our online store where we use cookies, we use your information mainly to determine the number of visitors and to improve our services. When you are registered with us, we use your information to manage your account and provide related features. When you shop with us, we use your information to process your order, protect our legal claims and fulfil our legal obligations. With the help of your contact information and other information, we can simultaneously display and submit our personalized offers. We may process your personal information based on the preparation or execution of a contract with you, compliance with legal obligations, our legal claims or your consent.

As part of our activities we process personal data for different purposes and to varying degrees, namely:
  • without your consent, for the performance of a contract, our legitimate interest or for the fulfilment of legal obligations, or
  • based on your consent.
The type of data processing that can be performed without your consent depends on the purpose for which the processing in question is related and the relationship you have with us - whether you are just a visitor to our online shop, registering with us or something to buy. We can process your data even if you are the addressee of the goods or services we have ordered, if you contact us or visit our pick-up point.

If you create an account on zupan-agroshop.com, we process your identification and contact information, your preferences and information about your orders (if you later make a purchase) on the basis of a contract with you (without your consent) we can manage your account. The contract on which our processing is based will be created concurrently with your account. For this purpose, we use personal information for the entire time of your account, which you can delete at any time.

When you shop with us, the processing of the data is enhanced as follows:
  • Processing based on contract execution
  • If you shop with us as a private person, we process your personal data to process your order. These are identification and contact details as well as information about your orders. If you have an account with us, we may also use your preferences for that purpose.
  • When you shop with us as the intermediary of a legal person, we process the same data for the same purpose on the basis of our legitimate interest in concluding and executing the contract with the person you represent.
Using data to process your order means that data will be used specifically for the following purposes:
  • the ability to complete an online order that, for example, does not delete the items you have added to the cart or the information from the order in preparation;
  • Possibility of communication with you, e.g. shipping confirmation of orders or warnings when shipping items;
  • payment needs for goods,
  • delivery needs; In this context, we may also transmit your information to our transport partners for the sole purpose of delivering those goods,
  • with respect to the recovery of ordered goods or services; In this context, we can also forward your information to the supplier of goods or service centres,
  • for your other requirements contact us e.g. through a phone call.
For this purpose, we use personal data for the time that is strictly necessary for the processing of your order, execution of contractual obligations, such as. Complaints.

Treatment on a legitimate interest basis
When you shop with us, we retain your identification and contact information and information about your orders based on our legitimate interest (without your consent) to protect legal rights and our internal records and controls. In this case, our legitimate interest is to protect legal claims and control the regular provision of our services.

In addition, based on our legitimate interest (without your consent), we will process your identification and contact information, preferences and order information (if you later make a purchase).
We also have to fulfil certain obligations prescribed by the laws. If we process your personal data for this reason, we do not need consent for this type of data processing. On this legal basis, we will process your identification and contact information, order information, in order to comply with the laws specifically applicable at the time of drafting the Memorandum.
  • Mandatory code (OZ),
  • Consumer Protection Act (ZVPot),
  • Sales Tax Law (ZDDV-1),
  • the law on the tax certificate of accounts (ZDavPR),
  • Accounting Law (ZR),
  • Law on Electronic Communications (ZEKom),
  • The Law on Prevention of Money Laundering and Terrorist Financing (ZPPDFT-1).
For this purpose, we use personal data for a maximum of 10 years (plus current year) according to the last document to your order.

If you are the addressee of goods or services that were ordered by us

If you are the recipient of the goods or services ordered from us, we process your identification and contact information:
  • Due to our legitimate interest in the preparation, conclusion and execution of a contract with our customer. The execution of this contract is also our legitimate interest;
  • based on our legitimate interest in information that may help us improve our services to you in the future, or based on data for our internal statistics and reviews; In this case, our legitimate interest is to improve our services to our customers.
  • to protect legal rights and our internal records and controls; Our legitimate interest in this case is the protection of legal claims and the monitoring of the regular provision of our services.
For the preparation, conclusion and execution of a contract with our customer, we use personal data in the time required to complete the order. Upon expiration of this period, the data will continue to be stored at the end of the limitation period based on our legitimate interest in protecting the legal rights and our internal records and controls for a limitation period of five years and, if necessary, one year beyond their expiration. When initiating any judicial, administrative or other action, we will process your personal information for the time strictly necessary to perform such procedures and until the expiration of the remainder of the limitation period upon termination. Our legitimate interest in this case is the protection of legal claims and the monitoring of the regular provision of our services. For the fulfilment of legal obligations, we use personal data for each order for a maximum of 10 years.

In most cases, we use your data as our controller for our own purposes. In this case, we will share your information with our partners for the provision of payments, transportation and other matters related to your order. We also provide our processors with information that they process according to our instructions.

We collect personal information mainly directly from you through our online store or in communication with you. Some other information may also be obtained from our partners, such as banks or carriers.

We process personally identifiable information that you provide to us directly, primarily when you purchase products and services, when you create and use the account, or when you communicate with us, for example through telephone conversations.

When you shop with us, we receive additional information about your orders from banks, our partners who manage payment systems, and transportation partners, for example, with regard to the implementation of the completed sales contract. Information about your account number, successful payments or delivery and delivery of goods.

In connection with your personal information you have many rights. This includes the right to access, review, erase and limit processing, transfer, opposition and appeal. Just as we have our rights and obligations with respect to the processing of your personal data, you also have a right in connection with the processing of your personal data. These rights include:

The right to information
You have the right to know what information we collect for what purpose and for how long, where we receive your personal information, to whom we share it, who processes it in addition to us and what other rights you have in connection with the processing of your personal information Dates. You can read all this in the document "Customer privacy". However, if you are not sure what personal information we collect about you, you may ask us for confirmation as to whether we collect personal information relating to you and you have the right to know that information. In accordance with the right to familiarize ourselves with it, you may request a copy of the processed data from us by making the first copy available to you free of charge, as well as any further copy for payment.

Right to rectification
Making a mistake is human. If you find that the personal information we hold about you is incorrect or incomplete, you have the right to request that we correct it as soon as possible.

Right to delete
In some cases, you have the right to delete your personal information. We will delete your personal information as soon as possible if any of the following conditions apply:
  • We do not need your personal information for the purposes in which we processed it;
  • You have withdrawn your consent to the processing of personal data, this is the data for processing that we need to consent to, but at the same time we have no further reason to process that information further;
  • You have exercised your right to object to the processing of data (see the lower section of the right to object to data processing) for personal data processed on our legitimate interest and we know that legitimate interests are the further processing justify this data.
  • Assuming that the processing of personal data we perform no longer complies with generally binding legal provisions.
Please note, however, that even if any of the reasons described are met, this does not mean that all your personal information will be deleted immediately. However, this right cannot be enforced if the processing of your personal data continues to be required to fulfil our legal obligations or to determine, implement or defend our legal claims.

Right to restrict the processing of data
In some cases, in addition to the right to delete, you may also exercise the right to restrict the processing of personal data. With this right, you may in certain cases require that your personal data be explicitly marked and excluded from processing operations - in this case, the effect is temporary (and not permanent, such as the right to delete). We must limit the processing of personal data:
  • if you question the accuracy of personal information until we agree on what information is accurate;
  • If your personal information is processed without an appropriate legal basis (eg, beyond the estimated scope), and instead of deleting such information, you will only prefer its limitations (eg if you believe you are using it Provide information in the future);
  • when we no longer need your personal information for the above purposes and you need to identify, fulfil or defend your legal rights, or
  • if you object to the processing of data. The right to object is explained in more detail below under the heading right to object to data processing. At the time of processing your appeal, we must limit the processing of your personal information.
Right to data transfer
You have the right to receive from us all of your personal information that you have provided to us and that, based on your consent, will be processed on the basis of the performance of the contract. We provide your personal information in a structured, consistent and machine-readable form. Simple data transfer is possible only for data that is automated in our electronic databases.

Right to object to data processing
For reasons pertaining to your particular situation, you have the right to object to the processing of personal data pursuant to Article 6 (1) (e) or (f) of Regulation (EU) 2016/679 and objections to the processing of data for those purposes Direct marketing (exactly why we process personal information and why are we entitled to it?). We will stop processing your data for your marketing activities immediately; In other cases, we will do the same unless we have legal grounds for processing your rights or enforcing legal claims.

Right to appeal
The exercise of the above rights shall in no way affect your right to lodge a complaint with the competent authority. You may exercise this right in particular if you suspect that your personal information is being processed unjustifiably or contrary to generally binding legal provisions. Before processing any data that we provide from our website, you can contact ZUPAN d.o.o., Celestrina 3, 2229 Malečnik, Slovenia.

We will handle your request in the shortest possible time and in any case within one month. In exceptional cases, especially for more complex claims, we have the right to extend this period by two months. Of course, if such an extension is necessary and the reasons for it, of course we will inform you.

In all matters concerning the processing of your personal data, our data protection officer is at your disposal.

You can contact the representative by e-mail: marketing@zupan.si